IHMS Internet ToolKit -
Warranty Web Pages

Now more than ever, postive customer feedback and solid referrals are crucial to home building success. And while that process begins during construction, it continues throughout the warranty period. Successful builders know that efficient customer service after closing is the best way to maintain good referral sources. Through MARK SYSTEMS IHMS InternetToolKit Warranty web pages, you can easily stay engaged with your customers after the sale, and on top of the trade partners providing warranty service. Warranty functionality is built throughout MARK SYSTEMS IHMS Home Builder Software, including:

Warranty Request Submittal from Home Owners Webpage - home owners can enter warranty requests as they occur, reducing phone calls and improving customer experiences
Assigned Warranty Requests on Vendor Dashboard- every assigned warranty service order appears instantly on the subcontractors IHMS Internet ToolKit Trade Partner dashboard
Warranty Schedules for Vendors and Supers- scheduled service visits are instantly distributed to both superintendents and the appropriate trade partners.
Home Owners Warranty History- home owners see the status of every warranty request they've made
Photo and Document Attachment - using the Document Library Management components within MARK SYSTEMS IHMS Home Builder Software, customers can attach photos or any electronic document to their service request.

"As a former Certified Timberline Consultant, I would like to say that MARK SYSTEMS’ IHMS is a far superior homebuilding software package. After digging into IHMS, I realized that this is a true “soup to nuts” homebuilding package for any kind of production homebuilder.  From a potential homebuyer walking into the sales center all the way to warranty, this is a truly integrated system that provides necessary reporting in all areas. "

Bill Agee, Controller
Gumenick Properties